Unthread
Streamlined customer support through integrated communication channels.
Unthread offers a way for teams to manage customer support using popular communication channels such as Slack, Email, and Microsoft Teams. By integrating support functions into these everyday tools, it allows for quicker responses to customer inquiries and better organization of support tickets.
Automation of routine tasks frees up team members to focus on more complex issues, enhancing the overall customer experience.
With features like ticket tracking and live chat engagement, Unthread ensures timely and efficient support, making it easier for teams to collaborate and maintain clear communication with customers.
- Automate customer support responses
- Track tickets via Slack channels
- Manage support emails in one inbox
- Generate AI responses for inquiries
- Integrate with existing helpdesk systems
- Engage customers through live chat
- Create tickets from Slack DMs
- Send surveys across multiple channels
- Monitor team performance metrics
- Collaborate on support responses in real-time
- Integrates with popular communication tools
- Automates routine support tasks
- Offers real-time customer interaction
- Improves response times and efficiency
- Supports multi-channel communication
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Product info
- About pricing: Free + from $50/m
- Main task: 🤖 Support workflow
- More Tasks
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Target Audience
Customer Support Teams IT Departments HR Departments Marketing Teams Sales Teams