JustReply

JustReply

Manage customer support directly within your Slack workspace.

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JustReply screenshot

JustReply is a communication solution that allows teams to handle customer support directly within their Slack workspace. Team members view, assign, and respond to inquiries without switching platforms, which enhances teamwork and speeds up response times.

With this approach, support tickets are often resolved in minutes, increasing the efficiency of service delivery. It's especially beneficial for smaller teams where everyone plays a role in customer support.

JustReply integrates smoothly with Slack, making it an ideal choice for companies already using this messaging platform. Teams can manage tickets, respond to customers, and discuss feedback all in one place, streamlining the support process and improving customer satisfaction.


  • Manage support tickets in Slack
  • Assign conversations among team members
  • Respond to customer inquiries directly
  • Resolve issues quickly within Slack
  • Create support articles for customers
  • Use chat widgets for live support
  • Utilize macros for common questions
  • Conduct team discussions around support
  • Monitor customer feedback efficiently
  • Integrate with other tools easily
  • Seamless integration with Slack
  • Fast ticket resolution times
  • User-friendly interface
  • Supports multiple communication channels
  • Empowers all team members to assist

Macros usage Customer feedback Tool integration Efficiency improvement Inquiry management Task assignment Quick responses Team discussions Feedback monitoring Live support Support management Platform integration Performance tracking Customer interaction Inquiry handling
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