Chatwoot

Chatwoot

Manage customer conversations across various channels seamlessly.

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Chatwoot screenshot

Chatwoot is an open-source platform that enables businesses to manage customer interactions efficiently. It consolidates messages from email, social media, and live chat into a single dashboard, allowing teams to stay organized and responsive.

With features like canned responses and automation, Chatwoot streamlines customer support tasks, enhancing engagement and satisfaction. Users can customize the interface to match their brand and choose to host the software on their own servers for added security.

By centralizing communication, Chatwoot helps teams respond quickly to inquiries, track conversation performance, and analyze customer satisfaction metrics, ultimately improving overall customer relationships.


  • Automate customer support responses
  • Streamline team collaboration
  • Manage customer inquiries in one place
  • Customize live chat for branding
  • Track conversation performance easily
  • Integrate with social media channels
  • Use canned responses for efficiency
  • Analyze customer satisfaction metrics
  • Support multi-channel communication
  • Host data on local servers securely
  • Open-source and self-hosted
  • Omnichannel support
  • Customizable interface
  • Real-time collaboration
  • Automation capabilities

Customer feedback analysis Customer satisfaction analysis Automated responses Performance tracking Automation of responses Collaboration tools Performance tracking tools Conversation performance tracking Inquiry management Team collaboration tools Team collaboration features Data security Inquiry management tools Inquiry management system Secure data hosting
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