Best call center performance metrics tools in 2025

Infinity
Infinity

Detailed call analytics for smarter marketing decisions.

Paid + from $199/m
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📞 Call analytics • 📞 Call tracking
MightyCall
MightyCall

Cloud-based call center software for efficient customer communication.

Free + from $15/m
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📞 Call routing • 📞 Cloud call center
Balto
Balto

Real-time assistance for customer service agents during calls.

Paid
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📞 Customer service improvement • 🎯 Real-time guidance
Botium Box
Botium Box

Customer experience assurance for optimized interactions across channels.

Paid
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📊 Customer journey analysis • 🤖 Customer experience assurance

Related Categories

📞 Advanced call analytics 📞 Call center communication 📞 Call center features 📞 Call center industry 📞 Call center optimization 📞 Call center service tools 📞 Call center software 📞 Call center technology 📞 Call quality improvement 📞 Call routing automation 📞 Customer call management 📈 Customer service performance metrics evaluation 📞 Inbound call handling 📞 Outbound call handling 📞 Sales inquiry tracking