Balto
Real-time assistance for customer service agents during calls.
Balto provides real-time assistance to customer service agents during calls. This technology offers immediate access to important information, allowing agents to quickly address customer inquiries.
As a result, customers enjoy shorter wait times and improved service quality.
Balto also supports agent development by highlighting moments for coaching and offering relevant feedback.
The goal is to enhance communication efficiency and effectiveness in customer interactions. With seamless integration into existing systems, Balto adapts easily to various contact center environments.
Ultimately, it aims to boost customer satisfaction and help agents perform better in their roles.
- Provide instant answers during calls
- Enhance compliance tracking
- Streamline agent training processes
- Facilitate faster issue resolution
- Support sales conversations effectively
- Automate call scoring and feedback
- Identify coaching opportunities in real-time
- Improve customer service interactions
- Quickly escalate issues to supervisors
- Analyze performance trends efficiently
- Real-time guidance for agents
- Improves customer satisfaction
- Facilitates agent coaching
- Integrates with existing systems
- Enhances overall call efficiency
Transforms conversations into actionable insights for businesses.
Voice assistants designed for efficient customer support interactions.
Manage customer support directly within your Slack workspace.
AI voice agent for seamless call management and customer support.
Transform conversations into actionable insights for sales and compliance.
AI assistant for personalized customer support with brand voice.
AI-driven insights for personalized customer interactions and automation.
Voice AI for automated restaurant phone interactions.
Product info
- About pricing: Paid
- Main task: Customer service improvement
- More Tasks
-
Target Audience
Contact center managers Customer service agents Quality assurance teams Sales representatives Business analysts