Alterra Answers
AI-driven support assistant for faster customer inquiries resolution.
Alterra Answers is an AI-powered assistant that streamlines customer support for businesses using Zendesk. This application automatically addresses common customer questions, which reduces the workload for support teams.
In auto-pilot mode, it resolves a significant portion of support tickets automatically.
In co-pilot mode, it provides suggestions to agents, helping them respond more effectively. This dual approach enhances customer satisfaction by delivering quick assistance while allowing agents to focus on more complex issues. With intelligent search capabilities, it improves self-service options for customers, making it easier to find answers.
Alterra Answers transforms how businesses engage with their customers, ensuring help is available around the clock.
- Automate customer support responses
- Resolve FAQs without human intervention
- Enhance ticket resolution times
- Suggest articles to support agents
- Improve self-service help center accuracy
- Lower support costs on repetitive questions
- Provide 24/7 customer assistance
- Quickly find answers in knowledge base
- Streamline customer inquiry handling
- Facilitate faster onboarding for new agents
- Increases customer satisfaction with instant answers
- Reduces support costs by minimizing repetitive queries
- Available 24/7, enhancing customer loyalty
- Easy setup without coding required
- High accuracy in finding relevant answers
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Product info
- About pricing: Free
- Main task: 🛠️ Customer support
- More Tasks
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Target Audience
Customer support teams Business owners IT managers Operations managers Marketing teams