Best service quality metrics tools in 2025

Gladly

Customer-focused engagement platform for meaningful interactions.

Omilia

Automated conversational AI for customer engagement and support.

Agent M

Framework for creating conversational AI agents across channels.

TalkbackAI

Automated responses for customer reviews that enhance engagement.

Einstein GPT

AI-driven insights for personalized customer experiences and workflow efficiency.

ChatWizard

Create custom chatbots for websites to automate customer service.

airkit.com

AI agents providing instant support for eCommerce inquiries.