Best multi-channel interaction management tools in 2025

Agent M

Framework for creating conversational AI agents across channels.

TalkbackAI

Automated responses for customer reviews that enhance engagement.

Einstein GPT

AI-driven insights for personalized customer experiences and workflow efficiency.

ChatWizard

Create custom chatbots for websites to automate customer service.

airkit.com

AI agents providing instant support for eCommerce inquiries.

Gladly

Customer-focused engagement platform for meaningful interactions.

Front

Customer support solution for team collaboration and quick responses.

Formzil

Create and publish forms quickly and easily.

Hold For Me

Virtual assistant that waits on hold for you during calls.

BotStacks

AI chatbots for instant customer support and engagement.

Collect.chat

Interactive chatbot for efficient information gathering on websites.

HeyInternet

Smart assistant for managing tasks and generating content.

Tymely

Advanced AI for automated customer service inquiries.

LULA

Virtual employee for customer engagement and support.

LangCall

Automated AI-driven phone call management for businesses.

Agent23

AI agents providing round-the-clock customer engagement and support.

Apply

Intelligent agent development for diverse business challenges.

AutoCalls

Automated phone call management using AI voice agents.

Qlient

AI receptionist for beauty salons and spas managing appointments.

OpenCall

AI-driven call management for efficient customer interactions.

Serviceaide

AI-driven solution for efficient enterprise service management.

ThumbCrowd

AI chatbot for seamless customer engagement and support.

Omilia

Automated conversational AI for customer engagement and support.

Kommunicate GenAI

Generative AI chatbot automates customer interactions and support.

Helpx.ai

AI-driven chatbot for instant customer support responses.