Best customer experience tools metrics tools in 2025

Vibe Scan

Monitor online customer feelings about brands easily.

Appinion

Gather and analyze customer feedback effortlessly.

MySocialPulse

Real-time emotional insights for better brand engagement.

IdeaApe

Analyzes conversations for authentic consumer insights.

Free trial + from $10.00/one-day access
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Textrics

Analyze text for sentiment and emotional insights.

Elapse

Gain authentic consumer insights from online discussions.

Agorapulse

All-in-one social media management for brands and teams.

Selftalk.ing

A platform for cultivating positive self-talk and emotional awareness.

Neuralscores

Visualize emotional responses to music through innovative technology.

VernAI

AI that understands and responds to human emotions in real-time.

PinkPiko

Interactive mood tracking for emotional well-being and insights.

Google Natural Language API

Analyze text for insights and sentiment with advanced machine learning.

Comments Analytics

Analyze customer feedback to uncover key insights and trends.

ReviewElf

A recognition system that rewards and engages employees effectively.

Amazon Comprehend

Smart text analysis for extracting insights and understanding trends.